PRIVACY STATEMENT
Respite Now handles private, sensitive and health and care information in compliance with the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth), Privacy and Data Protection Act 2014 (Vic) and the Health Records Act 2001 (Vic) and the National Privacy Principles (2014).
Privacy incidents may result from unauthorised people accessing, changing or destroying personal information. Respite Now resolves to investigate and resolve privacy incidents immediately so that their impact will be minimised.
If a privacy incident or data breach occurs, Respite Now will inform you, our client, and the Department of Health and Human Services immediately.
Respite Now’s view on how we collect, use, exchange and protect information is important to us, our clients, partners and staff. Our Privacy Policy outlines how we do this in accordance with the Privacy Act and the National Privacy Principles (2014). This summary statement provides an overview of our policy. Respite Now respects your privacy. We collect personal information from you such as your private contact details (personal data) and also information related to your health and personal care needs.
From time to time we will provide your personal, accommodation, health, nutrition and any disability details to staff within our company including personal care attendants (PCA) who may work with you. Further, we may need to communicate personal care and health information to any organisation who has referred to us; doctors, pharmacists, physiotherapists, aged care package owners etc. Equally we may be required to exchange information with Commonwealth and State Government departments.
To ensure our website is functioning correctly, at times we measure our website visiting statistics but no personal information is shared with any other person or organisation.
At times we may require updated information from you, such as health, medication, accommodation, nutrition and any disability details. You can obtain this information by simply asking us personally or via an online request. If for legal reasons we are unable to disclose information to you then we inform you as to the reasons why.
As some of the information we have of yours is collected in the home environment, some of your personal care and health information is held in both hard copy and electronic formats which we take steps to safeguard from unauthorised access, misuse or disclosures.
Should you have any queries regarding your personal care or health information or how it is been managed or have a complaint, please feel free to contact us to discuss your concerns. Usually a prompt conversation can resolve issues quickly.
Access to information
If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Privacy Statement, please contact us. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.
Contact details If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us.
To view a full version of our Privacy Policy, please contact us using the below details.
Privacy Officer
E: info@respitenow.com.au
P: 1300 791 562
Mail to:
Privacy Officer
Respite Now
PO Box 196
Bulleen, Vic. 3105
Privacy incidents may result from unauthorised people accessing, changing or destroying personal information. Respite Now resolves to investigate and resolve privacy incidents immediately so that their impact will be minimised.
If a privacy incident or data breach occurs, Respite Now will inform you, our client, and the Department of Health and Human Services immediately.
Respite Now’s view on how we collect, use, exchange and protect information is important to us, our clients, partners and staff. Our Privacy Policy outlines how we do this in accordance with the Privacy Act and the National Privacy Principles (2014). This summary statement provides an overview of our policy. Respite Now respects your privacy. We collect personal information from you such as your private contact details (personal data) and also information related to your health and personal care needs.
From time to time we will provide your personal, accommodation, health, nutrition and any disability details to staff within our company including personal care attendants (PCA) who may work with you. Further, we may need to communicate personal care and health information to any organisation who has referred to us; doctors, pharmacists, physiotherapists, aged care package owners etc. Equally we may be required to exchange information with Commonwealth and State Government departments.
To ensure our website is functioning correctly, at times we measure our website visiting statistics but no personal information is shared with any other person or organisation.
At times we may require updated information from you, such as health, medication, accommodation, nutrition and any disability details. You can obtain this information by simply asking us personally or via an online request. If for legal reasons we are unable to disclose information to you then we inform you as to the reasons why.
As some of the information we have of yours is collected in the home environment, some of your personal care and health information is held in both hard copy and electronic formats which we take steps to safeguard from unauthorised access, misuse or disclosures.
Should you have any queries regarding your personal care or health information or how it is been managed or have a complaint, please feel free to contact us to discuss your concerns. Usually a prompt conversation can resolve issues quickly.
Access to information
If you wish to request access to any personal information which we hold about you as a result of our information collection practices outlined in this Privacy Statement, please contact us. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.
Contact details If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact us.
To view a full version of our Privacy Policy, please contact us using the below details.
Privacy Officer
E: info@respitenow.com.au
P: 1300 791 562
Mail to:
Privacy Officer
Respite Now
PO Box 196
Bulleen, Vic. 3105