Your rights and responsibilities If you choose to use our services, you have both rights and responsibilities.
Your rights are: To get services that meet your needs, as far as possible to be safe from abuse and harm to expect high quality services to be treated with respect and kindness to get information to help you make choices to have your personal information kept private to have your ethnic, cultural and religious practices and beliefs respected to have help from an advocate or support person, if you want one to have information that you can understand. For example, you may need help from an interpreter to ask to see your records to give feedback or make a complaint. Making a complaint will not change your access to services.
Your responsibilities are: To tell us the things we need to know, such as when your details or your needs change to act in a way that keeps you and other people safe to make sure that your house is safe for our staff when they visit you at your home. to treat staff with respect to work with us to plan your services.
Get in touch if you would like to discuss any of the above points. See below for phone, email or use the link to 'contact us.'