1300 791 562
Suite 4, 650 Burwood Rd, Hawthorn East, Vic. 3123
'We may not like what you're telling us but we sure want to hear it - and we will learn so thanks for speaking up'
Customer Feedback Policy
Respite Now’s customer feedback policy is aimed at maximising all feedback received from customers with the view to mitigating the likelihood of the incident occurring again and improving our performance. If someone is prepared to take the deliberate actions required to make a complaint, we see that as an excellent opportunity to not only improve our business but more deeply connect with our customers, not let it happen again or to anybody else. We will ensure the person (or group) that provides the feedback knows we take their feedback seriously and before responding will review the circumstances surrounding it and provide a timely, considered response along with the relevant actions we will be taking to minimise the chance of it happening again or to anybody else. It sort of goes with our philosophy, 'we'll clean up any mess we make'.
The 8 ways you can help us improve our business
If you have a compliant, your best resource is a Respite Now manager.
You can call Greg on: 0403 577 827 or Email: email@example.com
You can call Jane on 0423 406 487 or Email: firstname.lastname@example.org
For general feedback, suggestions, compliments call our office on: 1300 791 562 or Email: email@example.com
If you would like to engage an advocate to assist and support you, please feel free to have this person either contact us or be a part of any meetings, phone calls or email communications.
What if I'm not happy with the response / outcome after complaining to Respite Now?
If you feel your complaint is of a nature or severity requiring a higher authority, we recommend you contact the NDIS Quality & Safeguards Commission. How they handle complaints?
I'm not happy with NDIS funded services:
I’m not happy with the NDIA’s actions or decisions:
Contact NDIA or Commonwealth Ombudsman 1800 800 110
Make an NDIS complaint
Call 1800 035 544 (free call from landlines)
Complaint contact form: www.ndiscommission.gov.au
National Relay Service
Translating and Interpreting Service: 131 450
If you need assistance to make a complaint, call 1300 791 562 or email firstname.lastname@example.org to learn more