Respite Now is committed to delivering safe, respectful, and high-quality services in line with your individual needs, preferences, and human rights.
This Rights and Responsibilities Statement explains what you can expect from us, and what we ask in return, to ensure a positive and respectful partnership.
Your Rights As a participant, you have the right to: - Be treated with dignity, respect, and compassion.
- Have your privacy, confidentiality and personal information protected.
- Receive services that promote and uphold your human rights.
- Make informed choices and decisions about your supports.
- Be supported in achieving your goals and aspirations.
- Have your culture, beliefs, values, and identity respected.
- Access services that are free from abuse, neglect, violence, discrimination, and exploitation.
- Provide feedback and make complaints without fear of retaliation.
- Access clear information about your supports and fees.
- Have your voice heard and participate actively in decisions that affect you.
| Your Responsibilities As a participant, family member, carer, or nominated representative, Respite Now ask that you: - Treat staff and other participants with courtesy and respect.
- Provide us with accurate and relevant information to assist in service delivery.
- Communicate openly about your needs, goals, preferences and concerns.
- Respect the privacy of staff and other participants.
- Provide reasonable notice if you are unable to attend or wish to cancel a service.
- Engage with us in a way that fosters safety, fairness, and cooperation.
|
Our Responsibilities as a Service Provider - Deliver services in line with NDIS Practice Standards and Code of Conduct.
- Promote a safe and inclusive environment for all.
- Communicate with you in a clear, transparent and timely manner.
- Provide qualified and competent staff.
- Manage your personal information with care and in line with privacy laws.
- Support your right to make complaints or provide feedback.
- Take immediate action to address concerns regarding safety or quality of care.
- Promote and support your rights, choices, and control.
- Continuously improve our services through participant feedback and quality assurance.
|
