Privacy Statement

Protecting Your Personal Information at Respite Now

At Respite Now, we are committed to respecting and protecting your right to privacy, dignity and confidentiality. We collect and manage personal information to deliver safe, high-quality supports in line with the NDIS Practice Standards, The Privacy Act 1988 and the Australian Privacy Principles.

Why We Collect Personal Information

We collect only the personal information that is necessary to provide you with appropriate supports and services. This may include your name, contact details, support needs, medical information and preferences.

How Your Information Is Used

We us your information to:

• Provide personalised services tailored to your needs.
• Communicate with you and your chosen representatives.
• Meet our legal obligations under the NDIS.
• Monitor and improve our service delivery.

We always collect information lawfully and with your consent. If we need to share your information - for example, with another provider or a government body - we will only do so with your permission or when required by law.

Your Rights

You have the right to:

• Be informed about the personal information we collect.
• Access and request corretions to your personal information.
• Withdraw your consent at any time.
• Be informed if your information is being used in audio or visual recordings.
• Make a complaint if you believe your privacy has been breached.

Keeping Your Information Safe

Your information is stored securely - both electronically and in hard copy - and is only accessible to authorised staff involved in your care. We take reasonable steps to protect your data from loss, misuse, unauthorised access or disclosure.

When information is no longer needed, we destroy or de-identify it in line with legal and ethical requirements.

How We Communicate With You

We ensure that information about your privacy and rights is provided in a way that you can understand. This may include Easy Read materials, visual supports, or access to an interpreter, depending on your preferred method of communication.

How to Make a Privacy-Related Complaint

If you have any questions or concerns about how we manage your personal information, or if you would like to make a privacy-related complaint, please contact Greg Millard on 03 7065 9080 or gmillard@respitenow.com.au.